英语投诉信格式_范文大全网

范文一：英语投诉信格式

英语投诉信格式如下：

Dear ______,

①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely,

Li Ming

一、投诉信开头常用句式和套话：

I am writing to complain about/that...

I am writing to make a complaint about...

I am writing to express my

concern/dissatisfaction/disappointment about...

I feel bad/sorry to trouble you but I am afraid I have to make a complaint about... I am most reluctant to complain, but...

I am writhing to advise you that I find...unsatisfactory.

I wish to draw your attention to the problem/fault...that I bought... It is with great reluctance that I must inform you that...

二、投诉信结尾常用句式和套话：

I trust you will take my complains seriously and...

I will appreciate it very much if you could...

I would be perfectly satisfied if you can kindly...

I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of...

Frankly speaking, I am not prepared to put up with the situation any more. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

I would be grateful if you could...

I would appreciate it if you could...

三、英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunk meyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,(Signature)

【例二】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women’s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation atyour end and reply to us. Sincerely yours, Sunny Lee Manager

范文二：英语作文投诉信格式

英文投诉信格式及范文如下:

Dear ______,

?I am ______(自我介绍). ?I feel bad to trouble you but I am afraid that I have to make a complaint about.

?The reason for my dissatisfaction is ______(总体介绍).

?In the first place, ______(抱怨的第一个方面). ?In

addition, ______(抱怨的第二个方面). ?Under these circumstances, I find it ______(感觉)to______(抱怨的方面给

你带来的后果).

?I appreciate it very much if you could ______(提出建议

和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期

限). ?Thank you for your consideration and I will be

looking forward to your reply.

Yours sincerely,

Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your

suppliers for compensation.

Yours sincerely,

(Signature)

【例二】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women s cotton

sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our

customers. We ask you to conduct investigation at your end

and reply to us.Sincerely yours,

Sunny Lee

Manager

篇二:英文投诉信格式及范文

英文投诉信格式及范文如下:

Dear ______,

?I am ______(自我介绍). ?I feel bad to trouble you but I am afraid that I have to make a complaint about.

?The reason for my dissatisfaction is ______(总体介绍).

?In the first place, ______(抱怨的第一个方面). ?In

addition, ______(抱怨的第二个方面). ?Under these

circumstances, I find it ______(感觉)to______(抱怨的方面给

你带来的后果).

?I appreciate it very much if you could ______(提出建议

和请求), preferably

______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ?Thank

you for your consideration and I will be looking forward to

your reply.

Yours sincerely,

Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the

computer sets with care and can only assume that damage must be due to careless handling at some stage prior to

packing.

We shall be glad if you will replace all 20 sets as soon as

possible. Meanwhile, we have put the (出

自:WwW.zaiDian.com 在点网:英语作文投诉信格

式)damaged computer sets aside in case you need them to

support a claim on your suppliers for compensation.

Yours sincerely,

(Signature)

【例二】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women s cotton

sweaters was duly

received, but we regret to say that 40 cotton sweaters in

white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Sunny Lee

Manager

篇三:英文投诉信范文

英文投诉信

【写法指要】

投诉信(letters of complaint)通常是写给厂家、商店、

消费者协会、报界或厂家、商店的上级主管部门，揭发产品

质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题

等，以求得解决的信件。写投诉信要实事求是地把问题讲清

楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先

学校的优美环境，后写化工厂建起后对学校造成的污染，最

后提请报界呼吁保护环境的问题。写得有理有据，令人信服。

英文投诉信怎么写

投诉信结构公式

右上角:日期

左上角:称呼

正文:

第一段:表明自己的身份，说明写信目的，因何事投诉何

人或机构。

第二段:具体阐述投诉的内容和投诉的理由。

第三段:提出解决建议并期望尽快解决，表示感谢。

右下角:署名

下面是一封日常投诉信的范例，请大家体会一下。

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.

Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter

promptly. Yours faithfully

英文投诉信模板

Dear_______,

I am ______ (自我介绍) .I feel bad to trouble you but I am

afraid that I have to make a complaint about_____.

The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面

给你带来的后果).

I appreciate it very much if you could _______(提出建议

和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期

限).Thank you for your consideration and I will be looking

forward to your reply.

Yours sincerely

Li Ming

英文投诉信格式

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊

编辑(editor)写封信，反映你校受污染的问题，呼吁有关

部门采取措施，保护环境，防止污染。请你用下面的素材写

100

词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常

青，鲜花争艳，景色美似花园。但两年前，附近建起一家化

工厂，排出大量污水、废气，造成校园污染，严重影响了师

生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No. 1 Middle School

March 5, 1997

Dear Editor,

Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.

But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It,s

time for us to take steps to protect our surroundings and

prevent them from being polluted.

Yours ever,

Wang Hong

例(2002年1月)

Directions : For this part , you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Canteen Service on Campus . You should write at least 120 words , and base your composition on the outline given below in Chinese :

假如你是李明，请你就本校食堂的状况给校长写一封信，

内容应涉及食堂的饭菜质量、价格、环境和服务等，可是以

表扬，可以是批评建议，也可以兼而有之。

参考范文

A Letter to the University President about the Canteen Service on Campus

Dec.20 , 2009

Dear President ,

My name is Li Ming . I am a junior from the Civil Engineering School . I venture to write you a letter to make a complaint about the canteen service of our school .

The focus of the complaint is the poor quality and high price of the food . On one hand , the rice is very hard , the

steam bread is often cold , and the vegetables are always overcooked . On the other hand , the price of the food is so high that many poor students are burdened heavily . Under these circumstances , I find it impossible for us students to fully concentrate on the study and enjoy the campus life .

I will be very obliged if you can consider my complaint seriously . I do hope the service of the canteen will be much improved as soon as possible . Thank you for your time and kind consideration .

Sincerely yours ,

Li Ming

篇四:英文投诉信格式及范文

英文投诉信格式及范文如下:

Dear ______,

?I am ______(自我介绍). ?I feel bad to trouble you but

I am afraid that I have to make a complaint about.

?The reason for my dissatisfaction is ______(总体介绍).

?In the first place, ______(抱怨的第一个方面). ?In

addition, ______(抱怨的第二个方面). ?Under these

circumstances, I find it ______(感觉)to______(抱怨的方面给

你带来的后果).

?I appreciate it very much if you could ______(提出建议

和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期

限). ?Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer

sets supplies to the above order were delivered the day

before yesterday, but we regret that 20 sets were badly

damaged.

Yours sincerely,

(Signature)

【例二】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women s cotton

sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Sunny Lee

Manager

篇五:英文投诉信格式及范文

英文投诉信格式及范文

如下:

Dear ______,

?I am ______(自我介绍). ?I feel bad to trouble you but

I am afraid that I have to make a complaint about.

?The reason for my dissatisfaction is ______(总体介绍).

?In the first place, ______(抱怨的第一个方面). ?In

addition, ______(抱怨的第二个方面). ?Under these

circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

?I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like

to have this matter settled by ______(设定解决事情最后期限). ?Thank you for your consideration and I will be

looking forward to your reply.

Yours sincerely,

Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

Yours sincerely,

(Signature)

【例二】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women s cotton

sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the

sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Sunny Lee

Manager

范文三：考研英语投诉信应用文模板--投诉信格式

1、对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议。

内容有理，批评有节。语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、

简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

2、正文主要有３个部分：

（１）说明投诉的对象

（２）阐述投诉的具体原因

（３）表示希望投诉后能尽快得到改正

3、推荐模板

Date, Date,

Dear …, Dear …,

I am writing to complain about… I am writing to inform you that I

I trust you will take my complaints seriously find…unsatisfactory….. and.. If it is not properly settled, I would ask I hope you attach importance to this matter,

you to give back my money, or I would complain and help settle it as soon as possible.

to the concerned authorities. Yours sincerely,

Yours sincerely, Name…

Name…

4、常用表达：

(1)I write to show my great anger at your…

(2) I am writing to protest against your…

(3) I am writing to complain about…

(4) My complaint about your… is based on the fact that…

(5) Hope you will improve your…

(6) I hope you will take steps to rectify this situation soon.

(7) It is high time you took some measures to solve…

(8) I sincerely hope such things will never take place again.

(9) You must rectify the situation, or I will take it to the court.

(10) If you can’t give me a satisfactory answer, I will complain it to the

Consumer Association

Sample

Directions: Write a letter to complain about the bad service you have rece

ived, write about 100 words. You do not need to write the address.

Mar. 15 时间

Dear manager, 称呼语

(1) I am writing to show my great anger (1) 套语 I am writing to show my great anger about the bad service I encountered in your about… department store last Sunday. That saleswoman 提出投诉的原因 (No.411) was by no means patient enough to answer by no means 绝对不… my questions about the products. She was so turn a deaf ear to… 不理睬… eagerly talking with her friend that she just turned a deaf ear to my questions. I felt disappointed that such bad service could have happened in a so-called five-star department store. (2)I hope you do something to stop such (2)提出希望能得到改正 things happening any more, just to save your save your store’s fame 换回该公司的荣誉

store’s fame.

落款

Yours sincerely,

Custom

称呼语 Dear Sir/Madam,

(1) 套语 I am writing to you to complain (1)I am writing to you to complain about your

about…. 我写这封信是为了向你投诉…. hotel. I had a terrible stay in room 5012 of your thth to the 26 of August 2002, when hotel from the 24

I came to Guangzhou on business. The air-conditioning in my room could not be turned down or switched off. When I asked the 词汇: reception staff 接待员

reception staff to do something about it, they laughed and told me it was better than being hot. front of house manager 前台经理

I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every

time I was in the room.

I paid a lot for my stay in your hotel and expect

much better service from such a well-known hotel.

In future, I will not be staying at your hotel

again and will inform my business associates of

the terrible service.

Yours faithfully,

Ken

范文四：投诉信英语作文英文投诉信格式(精简版）

投诉信英语作文英文投诉信格式

投诉信英语作文英文投诉信格式时间:2016-02-11 16:03 来

源:脑筋急转弯作者: 点击:

投诉信英语作文。英文信件的写作，是大部分英文学习者必学的，

而投诉信也是必会信件之一。下面谜语投诉信英语作文英文投诉信

格式

投诉信英语作文英文投诉信格式

Dear Mr. Gao

I have to rite this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day, but there as no image hen I turned it on at home. There might be something rong ith the ne-bought TV,

so I ent back to find the exact salesperson to ask for changing a ne one. She refused me ithout any politeness. I m ondering ho can you treat customers like this? I m riting to ask my money back if you can not provide a ne one.

Yours Sincerely

XXX

-----------------------------

Dear Sir,

I am riting to let you kno the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there ere some errors in calculation: I had been overcharged for to overseas calls.

Hoever, hen I called your Complaints Department, the girl ho ansered my phone as very rude. For one thing she interrupted me continually, for another she even said that the fault as my on. Needless to say, such a ay of dealing

ith customers is unacceptable.

I ould like to suggest that the girl in question should be disciplined, and instructed on the proper ay to deal ith clients. And I hope she can make formal apology to me.

An early response ill be appreciated.

Sincerely yours,

Donna

范文五：英文投诉信格式

英文?投诉信格?式?

英文投?诉信?格式? ?

生意不?可能??总是一帆?风顺?，不?管企?业多?么细?心、?精心?地处?理业?务?往?来，事故?还是?难以?避免?:货?物可?能送?错了?地方?，可?能在?运输?中受?损?或者延?迟，?等等?，各?种情?况都?可能?发生?。?

?当发生事?故的?时候?，如?果只?是一?些很?快就?能得?到解?决的?小问?题(??比如保险?、保??证或是其?他合?同条?款)?，一?封日?常投??诉信就完?全可?以了?。?

由于?这些?小问?题一?般不?会遭?到对??方的反对?，日?常投?诉信?只要?清楚?、明?了、?简要?就行?。下?面是?写日?常投?诉信?所遵?循的?法则?:?

右上?角:?日期? ?

左?上角:称?呼?

正文?:?

第一?段:?表明?自己?的身?份，?说明?写信?目的?，因?何事?投诉?何人?或机??构。?

第二段?:具?体阐?述投?诉的?内容?和投?诉的?理由?。?

第三?段:?提出?解决?建议?并期?望尽?快解?决，?表示??感谢。?

右下?角:?署名? ?

1?、开头就?提出?要求?。?

2?、详细?解释?此要?求的?原因?。?

3?、结尾?要表?示感?谢对?方的?合作?。?

英文?投诉?信范?文?

? ?(一)? ?

Dea?r ?Si?r/?Ma?da?m,? ?

Ple?as?e ?se?nd? u?s ?a ?co?rr?ec?ti?on? o?n ?pa?rt? o?f ?ou?r ?or?de?r ?WP?-1? ?

?1.??

All? t?he? i?te?ms? w?e ?or?de?re?d ?ar?ri?ve?d ?in? e?xc?el?le?nt? c?on?di?ti?on? ?exc?ep?t ?fo?r ?on?e ?mo?de??l. I?t ?yo?u ?re?fe?r ?to? o?ur? o?ri??gina?l ?or?de?r ??(see? t?he? c?op?y ?at?ta?ch?ed?)，? y?ou? w?il?l ?no?te? t?ha?t ?we? r?eq?ue?st?ed? ?you?r ?fl??uore?sc?en?t ?de?sk?-l?am?ps?, ?Mo?de??l 60?6.? H?ow?ev?er?, ?Mo?de?l ?60?8 ??reac?he?d ?us? i?ns?te?ad?. ?Fo?r ?de??tail?s,? p?le?as?e ?se?e ?th?e ?in?sp??ecti?on? ?cer?ti?fi?ca?te? i?ss?ue?d ?by? t?he? T?ia?nj?in? C?om?mo?di?ty? I?ns?pe?ct?io?n ?Bu?re?au?. ?

Wi?ll? y?ou? k?in?dl?y ?ta?ke? b?ac?k ?th?os?e ?yo?u ?se?nt? o?ut? a?nd? ?sub?st?it?ut??e th?em? w?it?h ?an? e?qu?al? q?ua?nt??ity ?(?120? i?te?ms?)? of? M?od?el?? 606?? ?We? w?ou?ld? a?pp?re?ci?at?e ?yo?ur? a?tt?en?ti?on? t?o ?th?is? m?at?te?r ?pr?om?pt?ly?. ?

Yo?ur?s ?fa?it?hf??ully? ?

英文投?诉信?范文? ?

? ?

?(二??)

Sc?ho?ol? P?ol?lu?te?d ?

No?. ?1 ?Mi?dd?le? S?ch?oo?l ?

Ma?rc?h ?5,? 1?99?7 ?

De?ar? E?di?to?r,? ?

Our? s?ch?oo?l ??lies? a?t ?th?e ?fo?ot? o?f ?a ?mo?un??tain? w?it?h ?a ?sm?al?l ?ri?ve?r ?pa??ssin?g ?by?. ?It? u?se?d ?to? l?oo?k ??like? a? b?ea?ut?if?ul? g?ar?de?n.? ?

The?re? u?se?d ?to? b?e ?gr?ee?n ?tr?ee?s ?an??d al?l ?ki?nd?s ?of? f?lo?we?rs? i?n ?ou?r ?sc??hool? y?ar?d ?al?l ?ye?ar? r?ou?nd?. ?

Bu?t ?gr??eat ?ch?an?ge?s ?ha?ve? t?ak?en? p?la?ce?? sin??ce a? c?he?mi?ca?l ?wo?rk?s ?wa?s ?bu?il?t ?ne??ar o?ur? s?ch?oo?l ?tw?o ?ye?ar?s ?ag?o.? I?t ??prod?uc?es? ?poi?so?no?us? g?as?es? a?nd? p?ou?rs? a? l?ar?ge? a?mo?un?t ?of? w?as?te? w?at?er? i?nt?o ?th?e ?ri?ve?r.? T?he? t?er?ri?bl?e ?po?ll?ut?io?n ?ha?s ?do?ne? g?re?at? h?ar?m ?to? u?s ?st?ud?en?ts? a?nd? t?ea?ch?er?s ?as? w?el?l ?as? t?o ?th?e ?su?rr?ou?nd?in?gs?. ?

It?,?s t??ime ?fo?r ?us? t?o ?ta?ke? s?te?ps? t?o ?pr?ot??ect ?ou?r ?su?rr?ou?nd?in?gs? a?nd? p?re?ve?nt?? the?m ?fr?om? b?ei?ng? p?ol?lu?te?d.? ?

You?rs? e?ve?r,? ?

Wan?g ?Ho?ng? ?

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