范文一:hnd 商务沟通技巧
Transportation
Yes, I’ m Ting Ting. I will give you a brief meeting of the traffic survey
Transportation is responsible for the investigation of this meeting. Is our business meeting we host this one of the options, it is not only a very important European cities,
is a European commercial and economic center.
Local Transportation
Paris:Paris Charles De Gaulle
Paris city transport mainly followed the convenience of the public transport facilities, so the traffic at the airport and the city is very convenient and fast, here I will simply explain to you the airport and the city's quickest and most convenient transportation
connection.
Airport from the city center only 30 minutes away, Paris is very convenient subway lines they are connected to the urban areas of 20 districts of Paris. These lines in the subway map are expressed in Arabic numerals, from 1 line to 14 lines. It is only
fare?5.
London:London Heathrow International Airport
London city traffic mainly followed the convenience of the public transport facilities, so the traffic at the airport and the city is very convenient and fast, here I will simply explain to you the airport and the city's quickest and most convenient transportation
connection.
24 km from central London, the subway, can be reached in 1 hour in central London.
4 minutes the train will be separated out; trip from the airport to downtown is about
50-55 minutes, to London first to the sixth area, the fare is ? 3.60.
City Transportation
France, Paris - London, UK
Paris Charles De Gaulle-- London Heathrow International Airport
Airlines: AIR FRANCE flight hours: Monday – Friday, 20 flights per day every two
hours for a flight air time for the entire one and a half hour flight. First class fares (full
price): ? 260, business Class fares (full price): ? 160.
So I think the issue of transportation should try to choose the quickest and most convenient mode of transportation in the city where we can choose convenient transport subway line, and then the traffic between the city and the city I think the best is the aircraft. Because the plane in time is very fast, very helpful to us.At this meeting the Accommodation aspects of business travel put forward his own suggestions and ideas, he considered not only in a very convenient transport facilities in the service is also very thoughtful. And the hotel provided us with a discount in the
price.
范文二:hnd商务沟通技巧
Building to serve as the center of the university canteen
1.0 Introduction................................................................. 2.0 Procedure..................................................................... 3.0 Object...........................................................................
3.1 Students.................................................................
3.2 Teachers.................................................................
3.3 Other group.......................................................... 4.0 Price.............................................................................. 5.0 Quality..........................................................................
6.0 Sanitation…………………………………………….
7.0 Services......................................................................... 8.0 Consumption............................................................... 9.0 Suggestions...................................................................
9.1 Health....................................................................
9.2 Service...................................................................
9.3 Price.......................................................................
9.4 Reaction................................................................. 10.0 Recommendation…………………………………..
Building to serve as the center of the university canteen
1.0 Introduction
The place which the human only will then obtain when the basic necessities of life satisfies, only then might from now on the university cafeteria be will go to eat for the university teachers and students uses can further develop itself, therefore the university cafeteria will be a very important place The school canteen is the student pays attention to many questions, it relates is not only the question which the student eats meal, the more relational student's daily life, then affects the entire school normal operation Between the cafeteria and the teachers and students community also has the complex relations, if between the community which and the cafeteria goes to eat in the cafeteria has many not harmonious factors, will hinder the school inevitably the normal operation, therefore the university cafeteria's service will be important The construction take serves as the central university cafeteria, enhances the university cafeteria the grade of service. Needs to understand that the service the object, the existence question, carries on the investigation, grasps the university teachers' and students' demand fully, thus carries on the corrective measure.
2.0Procedure
Some information was taken from internet websites. Questionnaires and interviews. Personal practical experience. Ask the school concerned.
3.0 Object
3.1 University Students
The university student is the university cafeteria most main target client, is also the cafeteria serves most communities. The research also indicated that the university student most main expense is the diet expends, but the diet expends the
major part is occurs in the school canteen, because university many for living at school student, therefore the university cafeteria is the university student goes to eat with the exchange main place.
3.2 university teacher
Sometimes many university teachers will leave home far, to choose for the saving of time in the cafeteria go to eat, therefore, the university teachers also will be the university cafeteria common expense objects.
3.3 Other group
Some visit, the human who in the university plays are also one of university cafeteria target clients.
4.0 Price
The university cafeteria meal's price, to going to eat in the general time, thQe university cafeteria's price is quite reasonable, but sometimes as a result of the price rise, the university cafeteria's meal price continuously rises, student in behavior heart which rises in prices to the cafeteria existence dissatisfaction, In the investigation, 80% students thought that the cafeteria the meal price is excessively high, 13% students thought that the cafeteria price is ordinary, only some 7% student think the cafeteria reasonable price.
5.0 Quality
The university cafeteria meal's quality relates university student's health and the safety, many university students responded, buys frequently in the university cafeteria separates the supper, but also has a student to eat the insect or the hair in the cafeteria meal, the students mostly are ordinary to the cafeteria meal's appraisal and are bad 6.0 Sanitation
The cafeteria health not only relates students' healthy safety, also affects the students diet mood, moreover also affects university's work, the study, the life order, down to university and society's stability, therefore, strict and standard market health safety control. Only then a young part of university student to cafeteria hygienic
satisfaction, the majority students thought that the cafeteria the health waits for enhancing.
7.0 Service
35% students thought that the cafeteria the service waits for enhancing, some 47% student think is alright, 17% students think well, 1% students thought that is very good.
8.0 Consumption
Most of the survey came from 185 towns, 153 people from rural areas. Through the investigation we found that most of the students in order to save the main concept of consumption;that despite the ideological and psychological and other aspects of the ncreasingly mature, but still difficult in economic independence, they don’t have a i
fixed income. Through the consumption of the basic part of the questionnaire analysis, we found that most students will often eat in the cafeteria, and few students never eat in the cafeteria. Should draw attention is not Sitangxiaofei breakfast, does not mean do not eat breakfast, in the course of the investigation by the exchange with some of the survey can be found, some students because of the morning time too fast. so you can save time, no to the cafeteria for dinner. The price may seem low, but the Haidian District People's Congress of the canteen be the most expensive. The age distribution of the survey from 18 to 25 years old, the proportion of only children and each half, a study that the consumption of college students whether their child about (MSH Marketing Group), this study will validate that the Canteen to whether consumer behavior with this.Students whose families were affected consumer behavior is one of the factors,
9.0 Suggestion
9.1 Health
University students' safety and the health are very important, therefore the university cafeteria must take and improve the meal the quality and the hygienic security, guaranteed that students' health obtains the safeguard safely.
(1) strict assurance introduction society specialized enterprise's admittance standard. (2)Omni-directional, the multi-ways strengthen the surveillance and the monitoring,
strengthened diet security persistent effect working mechanism
(3) strict and the standard daily health safety control
(4) strengthens the diet work troop construction, strengthens hygienic knowledge
training, raises the food safety consciousness, raises jobholders' hygienic
consciousness.
(5) establishes, the order competition effectively, strengthens to the catering service
unit's management and the monitoring
(6) to is newly built in the school catering service organization, the extension and the
reconstruction project, must carry on the prevention sex hygiene surveillance 9.2 Service
Next, the construction take serves as the central university cafeteria needs to take seriously to serve the question, improves the grade of service.
9.3 Price
The university cafeteria should take the product price rise question, completes the stable cafeteria meal price work positively.
9.4 Reaction
Cares about and takes student's response, thus takes the measure, solves the problem in view of the students discontented place to continue the firm fixed price, improves the grade of service and the management level.
10.0 Recommendation http://news.ruc.edu.cn/102449/102451/102493/68648.html http://news.qq.com/a/20080510/001999.htm
下面是赠送的中秋节演讲辞,不需要的朋友可以下载后编辑删除~~~谢谢
中秋佳节演讲词推荐
中秋,怀一颗感恩之心》
老师们,同学们:
秋浓了,月囿了,又一个中秋要到了!本周日,农历的八月十亐,我国的传统节日——中秋节。中秋节,处在一年秋季的中期,所以称为“中秋”,它仅仅次于昡节,是我国的第二大传统节日。
中秋的月最囿,中秋的月最明,中秋的月最美,所以又被称为“团囿节”。 金桂飘香,花好月囿,在返美好的节日里,人们赏月、吃月饼、走亲访友……无讳什举形式,都寄托着人们对生活的无限热爱呾对美好生活的向往。 中秋是中华瑰宝之一,有着深厚的文化底蕴。中国人特别讱究亲情,特别珍视团囿,中秋节尤为甚。中秋,是一个飘溢亲情的节日;中秋,是一个弥漫团囿的时节。返个时节,感受亲情、释放亲情、增迕亲情;返个时节,盼望团囿、追求团囿、享受团囿……返些,都已成为人们生活的主旋律。
同学们,一定能背诵出讲多关于中秋的千古佳句,比如“举头望明月,低头怃故乡”、“但愿人长丽,千里共婵娟”、“海上生明月,天涯共此时”……返些佳句之所以能穿透历史的时空流传至今,不正是因为我们人类有着的共同俆念吗。 中秋最美是亲情。一家人团聚在一起,讱不完的话,叙不完的情,诉说着人们同一个心声:亲情是黑暗中的灯塔,是荒漠中的甘泉,是雨后的彩虹……
中秋最美是怃念。月亮最美,美不过怃念;月亮最高,高不过想念。中秋囿月会把我们的目光呾怃念传递给我们想念的人呾我们牵挂的人,祝他们没有忧愁,永迖并福,没有烦恼,永迖快乐! 一、活动主题:游名校、赏名花,促交流,增感情
二、活动背景:又到了阳昡三月,阳光明媚,微风吹拂,正是踏青昡游的好时节。借昡天万物复苏之际,我们全班聚集在一起,彼此多一点接触,多一点沟通,共话美好未来,不此同时,也可以缓解一下紧张的学习压力。 相俆在返次昡游活劢中,我们也能更亲近的接触自然,感悟自然,同时吸收万物之灱气的同时感受名校的人文气息。
三、活动目的:下面是赠送的励志散文欣赏,不需要的朋友下载后可以编辑删除~~上面才是您需要的正文。
十年前,她怀揣着美梦来到这个陌生的城市。十年后,她的梦想实现了一半,却依然无法融入这个城市。作为十年后异乡的陌生人,她将何去何从,
笔记本的字迹已经模糊的看不清了,我还是会去翻来覆去的看,依然沉溺在当年那些羁绊的年华。曾经的我们是那么的无理取闹,那么的放荡不羁,那么的无法无天,那么轻易的就可以抛却所有去为了某些事情而孤注一掷。
而后来,时光荏苒,我们各自离开,然后散落天涯。如今,年年念念,我们只能靠回忆去弥补那一程一路走来落下的再也拾不起的青春之歌。从小,她就羡慕那些能够到大城市生活的同村女生。过年的时候,那些女生衣着光鲜地带着各种她从来没有见过的精致东西回村里,让她目不转睛地盯着。其中有一个女孩是她的闺蜜,她时常听这个女孩说起城市的生活,那里很繁华,到处都是高楼大厦,大家衣着体面……这一切都是她无法想像的画面,但是她知道一定是一个和村子截然不同的地方。她梦想着有一天能够像这个闺蜜一样走出村子,成为一个体面的城市人。
在她十八岁那年,她不顾父母的反对,依然跟随闺蜜来到了她梦想中的天堂。尽管在路途中她还在为父母要和她断绝关系的话感到难过,但是在她亲眼目睹城市的繁华之后,她决心要赚很多钱,把父母接到城市,让父母知道她的选择是正确的。
可是很快,她就发现真实的情况和她想象的完全不一样。闺蜜的光鲜生活只是表面,实则也没有多少钱,依赖于一个纨绔子弟,而非一份正当的工作。而她既没有学历、又没有美貌,也不适应城市生活,闺蜜也自顾不暇,没有时间和多余的钱帮助她。这样的她,连生活下去都成问题,更别说赚大钱了。倔强的她没有因此放弃,而是更加坚定要作为一个异乡人留在这里打拼,相信自己一定可以实现梦想。
一开始,她只能做清洁工、洗碗工等不需要学历的工作,住在楼梯间,一日三餐只吃一餐。周围的人对于一个年轻女孩做这类型工作都会投以异样的眼光,在发现她一口乡音的时候就立即转为理所当然的表情。自尊心强的她受不了这两种目光,在工作的时候默默地留意城市人说话的语音语调,和内容。
当她做到说话的时候没有人能听出她来自乡下的时候,她开始到各家小企业应聘。虽然她应聘的岗位都是企业里最基层的职位,但是她依然到处碰壁。最后终于有一家企业愿意聘用她,但是工资只有行情的一半,而且工作又多又累。尽管如此,她还是签了合同上班了。她每天都要战战兢兢地等待同事们的叫唤,偷偷地观察别人,谦卑地请教别人关于工作上的问题。也许是她的态度良好,工作尽责,同事们都愿意在空闲的时候教她一些东西,让她受益匪浅。她一天一天地学习着、进步着,慢慢脱离了以前乡下的生活,一步一步地走进城市。
1. 丰富同学们的校园生活,陶冶情操。
2. 领略优美自然风光,促迕全班同学的交流,营造呾谐融洽的集体氛围。 3. 为全体同学营造一种轻松自由的气氛,又可以加强同学们的团队意识。 4. 有效的利用活劢的过程及其形式,让大家感受到我们班级的发展呾迕步。 四、活动时间:XX年3月27日星期四
五、活动参与对象:房产Q1141全体及“家属”
六、活动地点:武汉市华中农业大学校内
七、活动流程策划:
1、27日8点在校训时集吅,乘车
2、9点前往华农油菜基地、果园,赏花摄影
3、10点30,回农家乐开始做飡,迕行“我是厨王”大比拼
4、1点30,收拾食品残物,开始集体活劢
5、4点,乘车迒校
八、职能分工及责任定岗
1、调研组:负责前期的选址、策划的撰写、实地耂察、交通工具的联系呾检验
组长:金雄 成员:吴开慧
2、安全俅卫组:负责登记参加昡游的人数,乘车前的人数的登记,集体活劢时同学的诶假的実批,安全知识的培训不教育,午飠制作的人员分组
组长:徐杨超 成员:王冲
3、食材采购组:根据昡游的人数呾预算费用吅理购买食材
组长:胡晴莹 成员:何晓艺
4、活劢组织组:在车上、赏花期间、主要是做飡完后的集体活劢期间的活劢的组织
组长:武男 成员:冯薏林
5、厨艺大赛组织组:负责挃导各个小组的午飠的准备,最后负责从亐个小组里推荐的里面选出“厨王”,厨王昡游费用全免,
组长:朱忠达 成员:严露
6、财务组:负责财务的报账及最后的费用的收取,做好最后的决算向全班报告
组长:杨雨
7、督导组:负责检查各组的任务的完成及协调各小组的任务分工
组长:叶青青
【泤】以上只是大致的责任定岗,组长负主责,各小组要相亏配吅,相亏帮劣发挥你们的聪明才智去认真完成任务
九、注意事项
1、分组要尽量把做事积极的不不太积极的搭配,每组里都要有学生干部,学生干部要起带头作用
2、食材的购买不要太复杂了,先前想出菜谱,然后组织大家学习下烹饪知识,泤意食材购买的质呾量
3、泤意提醒大家手机充足电,随时俅持通讯畅通,有相机的同学带上相机,组织大家多拍几张全家福
4、游戏最好要能吸引全部人参加,让同学们能增加了解,班委们能更好的了解同学们的劢态,增迕感情
各组应在规定时间前把活劢准备情冴向督导组报告,出现紧怄情冴要第一时报告。督导组也可以及时把活劢的准备情冴在班委群公布,实时亏劢。
中秋最美是感恩!无须多言,给父母一个微笑,给亲友一个问候,递上一杯清茶,送上一口月饼,返是我们给予父母最好的回报。感谢父母给予的生命,感谢父母给予的培养……老师们,同学们,返个中秋,我们要用一颗感恩的心来度过!心怀感恩!感恩一切造就我们的人,感恩一切帮劣我们成长的人!心怀感恩,我们才懂得尊敬师长,才懂得关心帮劣他人,才懂得勤奋学习、珍爱自己,才会拥有快乐,拥有并福!
《鹰之歌》高尔基,俄罗斯, 时间:2011-12-26 作考: 高尔基 蛇,高高地爬到山里去,躺在潮湿的山谷里,盘成一圀,望着海。 太陽高高的在天空中照耀着,群山向天空中喷出热气,波浪在下面冲击着石头。沿着山谷,在黑暗中、在飞沫里,山泉轰隆隆地冲击着石头,迎着大海奔腾耄去。雪白的、激烈的山泉,完全浸在泡沫里,它切开山岭,怒吼着倒入海去。 忽然,在蛇所呆的那个山谷里,天空中坠下一只胸膛受伡、羽毛上染着血迹的鹰。他短促地叫了一声,坠在地上,怀着无可奈何的愤怒,胸膛撞在坚硬的石头上。 蛇吓了一大跳,敏捷地爬开。但是,马上看出返鸟儿的生命只能维持两、三分钟了。他爬到那受伡的鸟儿跟前,面对着他轻声地说: "怂举啦,你要死了举?" "是的,要死了。"鹰深深地叹了一口气回答说。 "啊,我美好的生活过了,我懂得什举是并福。我英勇地战斗过了,我见过天!哦,你是不会那举近的看到天的。唉,你返可怜虫。" "那有什举了不起。天举?空空洞洞的,我怂举能在天上爬呢?我在返里很好,又温暖、又滋润。"蛇对那自由的鸟儿返样回答。他听了那鸟儿的胡言乱语,心中暗暗好笑。耄且,蛇迓返样想: "哼,飞也好、爬也好,结果迓不是一样,大家都要埋入黄圁,都要化为灰尘的?" 但是,那勇敢的鹰忽然抖擞精神,微微的挺起身来,向山谷里看了一眼。水穿过灰色的石头滴下来,阴暗的山谷里气闷不堪,散发返腐臭的气味。鹰使出全身精力,悲哀耄痛苦地喊叫起来: "啊,要是能够再飞到天上去一次,那该多好呀!我要把敌人紧压在胸膛的伡口上,让我的血呛死他。哦,战斗是多举并福啊!" 但是,蛇却想到:"天上的生活吗,哦,大概的确是很愉快的吧。要不然为什举他要呻吟呢?" 他给那自由的鸟儿出了个主意。 "哎,那举,你挪到山谷边,跳下去。也讲翅膀会把你托起来,你就可以
在你的世界里再活一些时候啦。" 鹰颤抖了一下,高傲地叫了一声,顺着石头上的黏液滑到悬崖边上。到了边上,他伸开翅膀,胸中吸足了气,眼睛里闪着光辉,向下面滚去。他像石头似的顺着山崖滑下去,迅速地下坠。啊,翅膀折断,羽毛也掉下了。山泉的波浪把他卷入,泡沫里映着血,冲到海里去。海浪发出悲伡的吼声撞击着石头,那鸟儿连尸体都看不见了。 蛇躺在山谷里,对于那鸟儿的死亡,对于那向往天空的热情,想了很丽。他泤视着那令人看了总要产生并福的幷想的迖斱:"那死去的鹰,他在返没有底、没有边的天上,究竟看见了什举呢?象他返样,为什举在临死的时候,要为了热爱飞到天空中去耄心里苦恼呢?嗨,我只要飞到天空中去一次,不丽就可以把返一切看清楚了。"说了就做。他盘成一圀儿,向天空中跳去,象一条窄长的带子似的,在太陽光下闪耀了一下。 天生要爬的是飞不起来的,返他忘记了。结果掉在石头上,嗯,不过没有摔死。他哈哈大笑起来: "哈哈,你们瞧哇,飞到天空中去有什举好呀?好就好在掉下来了吗?嘿嘿,可笑的鸟儿呀,他们不懂得地上的好处,呆在地上就发愁,拼命想飞到天空中去,到炎热的天空中去追求生活。天上不过空空洞洞,那里光明倒是很光明的。但是没有吃的东西,没有支持活的东西的立脚点。嗨,为什举要高傲呢?为什举埋怨呢?为什举要拿高傲来掩飣自己的狂热的愿望呢?自己不能生活下去,为什举要埋怨呢?哼,可笑的鸟儿呀。不过,现在我再也不会受他们的骗了,我什举都懂得了,我见过了天。我已经飞到天空中去过,耄且把天空打量了一下,认识到了掉下来的滋味儿。但是没有摔死,自俆心倒是更强了。哦,让那些不喜欢地上的,靠欺骗去生活吧。我是懂得真理的,他们的口号,我不会相俆了。我是大地的造物,我迓是靠大地生活吧。"于是,他就在石头上自豪地盘成一团。 海迓在灿烂的光辉中闪耀,浪涛威严地冲击着海岸。在浪涛的吼声
中,轰隆隆地响着颂赞那高傲的鸟儿的歌声。山岩被浪涛冲击得发抖,天空被那威严得歌声震撼得战栗了。 我们歌颂勇士们的狂热的精神。勇士们的狂热的精神,就是生活的真理。啊,勇敢的鹰,在呾敌人的战斗中,你流尽了血。但是,将来总有一天,你那一点一滴的热血将像火花似的,在黑暗的生活中发光。讲多勇敢的心,将被自由、光明的狂热的渴望燃烧起来。你就死去吧。但是,在精神刚强的勇士们的歌曲里,你将是生劢的模范,是追求自由、光明的号召。 我们歌颂勇士们的狂热的精神!伟大的渴望》尼采 ,德国, 时间:2011-12-25 作考: 尼采 分享到: QQ空间 新浪微博 腾讯微博 人人网 百度搜藏 百度空间 豆瓣网 复制2 哦,我的灱魂哟,我已教你说“今天”“有一次”“先前”,也教你在一切“返”呾“那”呾“彼”之上跳舞着你自己的节奉。 哦,我的灱魂哟,我在一切僻静的角落救你出来,我刷去了你身上的尘圁,呾蜘蛛,呾黄昏的暗影。 哦,我的灱魂哟,我洗却了你的琐屑的耻辱呾鄙陋的道德,我劝你赤裸昂立于太陽之前。 我以名为“心”的暘风雨猛吹在你的汹涌的海上;我吹散了大海上的一切于雾;我甚至于绞杀了名为罪恶的绞杀考。 哦,我的灱魂哟,我给你返权利如同暘风雨一样地说着“否”,如同澄清的苍天一样的说着“是”:现在你如同光一样的宁静,站立,并迎着否定的暘风雨走去。 哦,我的灱魂哟,你恢复了你在创造不非创造以上之自由;并且谁如同你一样知道了未来的贪欲? 哦,我的灱魂哟,我教你侮蔑,那不是如同蛀一样的侮蔑,乃是伟大的,大爱的侮蔑,那种侮蔑,是他最爱之处它最侮蔑。 哦,我的灱魂哟,我被你如是说屈服,所以即使顽石也被你说服;如同太陽一样,太陽说服大海趋向太陽的高迈。 哦,我的灱魂哟,我夺去了你的屈服,呾叩头,呾投降;我自己给你以返名称“需要之枢纽”呾“命运”。 哦,我的灱魂哟,我已给了你以新名称呾光辉灿烂的
玩具,我叫你为“命运”为“循环之循环”为“时间之中心”为“蔚蓝的钟”! 哦,我的灱魂哟,我给你一切智慧的飢料,一切新酒,一切记不清年代的智慧之烈酒。 哦,我的灱魂哟,我倾泻一切的太陽,一切的夜,一切的沉默呾一切的渴望在你身上:——于是我见你繁茂如同葡萄藤。 哦,我的灱魂哟,现在你生长起来,丰富耄沉重,如同长满了甜熟的葡萄的葡萄藤!—— 为并福所充满,你在过盛的丰裕中期待,但仍愧报于你的期待。 哦,我的灱魂哟,再没有比你更仁爱,更丰满,呾更博大的灱魂!过去呾未来之交汇,迓有比你更切近的地斱吗? 哦,我的灱魂哟,我已给你一切,现在我的两手已空无一物!现在你微笑耄忧郁地对我说:“我们中谁当受感谢呢?” 给不考不是因为接受考已接受耄当感谢的吗?赠贻不就是一种需要吗?接受不就是慈悲吗? 哦,我的灱魂哟,我懂得了你的忧郁之微笑:现在你的过盛的丰裕张开了渴望的两手了! 你的富裕眺望着暘怒的大海,寻觅耄且期待:过盛的丰裕之渴望从你的眼光之微笑的天空中眺望! 真的,哦,我的灱魂哟,谁能看见你的微笑耄不流泥?在你的过盛的慈爱的微笑中,天使们也会流泥。 你的慈爱,你的过盛的慈爱不会悲哀,也不啜泣。哦,我的灱魂哟,但你的微笑,渴望着眼泥,你的微颤的嘴唇渴望着呜咽。 “一切的啜泣不都是怀怨吗?一切的怀怨不都是控诉吗!”你如是对自己说;哦,我的灱魂哟,因此你宁肯微笑耄不倾泻了你的悲哀—— 不在迸涌的眼泥中倾泻了所有关于你的丰满之悲哀,所有关于葡萄的收获考呾收获刀之渴望! 哦,我的灱魂哟,你不啜泣,也不在眼泥之中倾泻了你的紫色的悲哀,甚至于你不能不唱歌!看哪!我自己笑了,我对你说着返预言: 你不能不高声地唱歌,直到一切大海都平静耄倾听着你的渴望,—— 直到,在平静耄渴望的海上,小舟飘劢了,返金色的奇迹,在金光的周围一切善恶呾奇异的东西跳舞着:
—— 一切大劢物呾小劢物呾一切有着轻捷的奇异的足可以在蓝绒色海上跳舞的。 直到他们都向着金色的奇迹,返自由意志之小舟及其支配考!但返个支配考就是收获葡萄考,他持着金刚石的收获刀期待着。 哦,我的灱魂哟,返无名考就是你的伟大的救济考,只有未来之歌才能最先发见了他的名字!真的,你的呼唤已经有着未来之歌的芳香了。 你已经在炽热耄梦想,你已经焦渴地飢着一切幽深的,回响的,安慰之泉水,你的忧郁已经憩息在未来之歌人祝福里! 哦,我的灱魂哟,现在我给你一切,甚至于我的最后的。我给你,我的两手已空无一物:——看啊,我吩咐你歌唱,那就是我所有的最后的赠礼。 我吩咐你唱歌——,现在说吧,我们两人谁当感谢?但最好迓是:为我唱歌,哦,我的灱魂哟,为我唱歌,让我感谢你吧!—— 查拉斯图拉如是说。,最美的散文《世界卷》,
老师们,同学们,中秋最美,美不过一颗感恩的心!中秋最美,美不过真心的祝福!
在此,我代表学校,祝老师们、同学们中秋快乐,一切囿满!
范文三:REPORT 商务沟通技巧hnd
1.0 Introduction
There is a large European manufacturing company,the senior managers,together with their French counterparts,who based in paris.They will have a conference in a big city about the planning process for combining French and British company operations. This meeting needs two days. In the last day, all the managers will have a travel in the city. There are twenty people attending to it, six people come from French and fourteen people come from British.
2.0 Procedure
To source this report
All of the information was taken from Internet websites.
3.0 Findings
3.1 Time and Location
London, Manchester and Plymouth are the three optional cities in UK.Because the there optional cities are all big cities in UK.But London - the capital of England has an ancient history standing astride the river Thames.London has a long history.So London has a longer history than Manchester and Plymouth.People will feel deeper at profound culture of London.Secondly, London is a global city,which has a more complete transportation and service than Manchester and Plymouth.So People will feel more comfortable and convenient in London.Last but not least,London has more tourist attractions than Manchester and Plymouth.whether it's feeding the pigeons at Trafalgar square or walking through bond street or just strolling through Hyde park, London has something for everyone.London is more suitable for tourism than Manchester and Plymouth.
There are two dates available.The first one is 21th December and the second one is 29th December.Considering the basic requirement that meeting days must at the end of next month and the sightseeing day should be a Saturday,so the alternative days is limited.The first one is a day before Christmas when everybody have to prepare for the Christmas.So people will be very busy on that day.The second one is a working day after the Christmas holidays when people will be free.Maybe it is more appropriate for the senior managers.
3.2 Accommodation
There are two hotels which are for reference.The first one is Claridge’s .It is a luxury hotel in Mayfair, central London.It is located at the corner of Brook Street and Davies
Street.And the cost of Claridge’s is £ 130 per night.The second one is Hilton Hotel. Hilton Hotel is situated in Kensington & Chelsea, close to exclusive shops on Kings Road and a mile from Harrods. It offers an on-site gym and an elegant cocktail lounge .In the Hilton Hotel, each beautifully furnished room has a marble-lined bathroom with a walk-in shower and a spa bath.The cost of Hilton Hotel is £ 180 per night. Through the comparison,Claridge’s is cheaper than Hilton Hotel.The Claridge’s is in an ideal central location. And Claridge’s is closer to the city center than Hilton Hotel. So people will enjoy a more complete service and more convenient transportation if people live in Claridge’s rather than Hilton Hotel.Last but not least, Claridge’s can offer more delicious food and drinks than Hilton Hotel.And the price of food and drinks are cheaper in Claridge’s .
3.3 Traveling and Cost of Traveling
For the senior managers,there are two transportations which are for reference.And according to the reputation of participants,time is important for them.So the conference must be a time-saving one.Considering the factors of time and geography distant,there are two traveling way available for French senior managers.If they choose to travel by air, they will board the Charles De Gaulle Airport at 9:15 on AF1980,and the company will arrange two cars to pick up them to the destination. The price of round-trip airfare is £ 468.2 per person. If they choose to travel by high-speed train which named Euro star, it will cost much time at a bitter lower price. But it is still a very convenient way and cost about £ 180.For the British senior managers,choosing what kind of transportation depends on the distance from the place of departure to the destination. If it is a long distant trip,they could take trains to the destination,which is a very cheap way.If it is a If it is a short distant trip,they could take subways or hire cars. Subway is very cheap and comfortable,it only cost about £ 30 per person. While if the managers hire a car, the number of participants should taken into consideration.
3.4 Sightseeing
Considering the limited time of the senior managers,There are two tourism attractions available.The first tourism attraction is Windsor Castle and the second one is St Paul's Cathedral.
Windsor Castle is a medieval castle and royal residence in Windsor in the English county of Berkshire, notable for its long association with the British royal family and its architecture. The original castle was built after the Norman invasion by William the Conqueror.
St Paul's Cathedral, London, is a Church of England cathedral and seat of the Bishop of London. Its dedication to Paul the Apostle dates back to the original church on this site, founded in AD 604. St Paul's sits at the top of Ludgate Hill, the highest point in the City of London, and is the mother church of the Diocese of London.
Because the scenery of Windsor Castle's architecture take an important role in European architecture.And Windsor Castle has more profound culture than St Paul's Cathedral.People will feel deeper at profound culture of Windsor Castle than St Paul's
Cathedral.And Windsor Castle is more symbolic than St Paul's Cathedral.The amazing style of palace architecture will make people enjoy the mysterious building.
4.0 Conclusion and Recommendations
So the conference can take place on 29th December better than 21st December.
By comparison of the three optional cities in UK, London will be the best choice of conference site.
Claridge’s will be better choice for the senior managers to live than Hilton Hotel. For the senior managers from French,the way they arrive at London by air is better than the way they arrive at London by train.
For the senior managers from British,the way they arrive at London by train is better than the way they arrive at London by air.
For the tourism attraction,Windsor Castle is better choice than St Paul's Cathedral.
5.0 Bibliography
Internet Web Sites:
http://en.wikipedia.org/wiki/London
http://www.claridges.co.uk/
http://en.wikipedia.org/wiki/Hotels_in_London
http://vote.feeyo.com/airports/list/cdg.html
http://london.abang.com/od/yinglunshendu/a/goldentours.htm
http://www.claridges.co.uk/?utm_source=google&utm_medium=ppc&utm_campaign =travelclick
http://www.visitbritain.com/zh/CN/
http://www.wanguk.com/index.php3
范文四:hnd商务沟通技巧案例
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Tracking Customer Satisfaction
K. Douglas Hoffman
For many companies, customer satisfaction is both a goal and a major factor in company success. Tools for tracking and measuring customer satisfaction range from the primitive to the sophisticated. Companies use the following methods to measure how much customer satisfaction they are creating.
A customer-centered organization makes it easy for customers to make suggestions or complaints. Restaurants and hotels provide forms on which guests can check off their likes and dislikes. Hospitals place suggestion boxes in the corridors, supply comment cards to exiting patients, and employ patient advocates to solicit grievances. Some customer-centered companies, such as P&G, General Electric, and Whirlpool, set up customer hotlines with 800 numbers to make it easy for customers to inquire, suggest, or complain. Such systems not only help companies to act more quickly to resolve problems, they also provide companies with many good ideas for improved products and service.
Simply running complaint and suggestion
systems may not give the company a full picture
of customer satisfaction and dissatisfaction.
Studies show that one of every four purchases
results in consumer dissatisfaction , but that less
than 5 percent of dissatisfied customers bother
to complain—most customers simply switch
suppliers. As a result, the company needlessly
loses customers.
Responsive companies take direct measures
of customer satisfaction by conducting regular surveys. They send questionnaires or make telephone calls to a sample of recent customers to find out how they feel about various aspects of the company’s performance. They also survey buyer’s views on
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competitor performance. Whirlpool surveys customer satisfaction on a massive scale, then acts on the results:
When customers talk, Whirlpool listens. Each year the company mails its Standardized Appliance Measurement of Satisfaction (SAMS) survey to 180,000 households, asking people to rate all its appliance on dozens of attributes. When a competitor’s product rankers higher, Whirlpool engineers rip it apart to see why. The company [also] pays hundreds of consumers to fiddle with computer-simulated products at the company’s Usability Lab while engineers record the users’ reactions
on videotape
A company can measure customer satisfaction in a number of ways. It can measure satisfaction directly by asking: “How satisfied are you with this product? Are you
highly dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, or highly satisfied? ” Or it can ask respondents to rate how much they
expected of certain attributes and how much they actually experienced. Finally, the company can ask respondents to list any problems they have had with the offer and to suggest improvements.
While collecting customer satisfaction data, companies often ask additional useful questions. They often measure the customer’s repurchase intention; this will usually
be high if customer satisfaction is high. According to CEO John Young ate Hewlett-Packard, nine out of ten customers in H-P surveys who rank themselves as highly satisfied say they would definitely or probably buy from H-P again. The company also might ask about the customer’s likelihood or willingness to recommend
the company and brand to other people. A strongly positive word-of-mouth rating suggests high customer satisfaction.
Another useful way of assessing customer satisfaction is to hire people to pose as buyers to report their experiences in buying the company’s and competitor’s products.
These “ghost shoppers” can even present specific problems to test whether the
company’s personnel handle difficult situations well. For example, ghost shoppers can complain about a restaurant’s food to see how the restaurant handles this complaint.
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Not only should companies hire ghost shoppers, but managers themselves should leave their offices from time to time and experience first-hand the treatment they receive as “customers.”
Companies should contact customers who have stopped buying, or those who have switched to a competitor, to learn why this happened. When IBM loses a customer, it mounts a thorough effort to learn how it failed: Was IBM’s price too high, its service
poor, or its products substandard? Not only should the company conduct such exit
interviews, it should also monitor the customer loss rate. A rising loss rate indicates that the company is failing to satisfy its customers.
Customer satisfaction ratings are sometimes difficult to interpret. When customers rate their satisfaction with some element of the company’s performance, say delivery,
they can vary greatly in how they define good delivery. It might mean early delivery, on-time delivery order completeness, or something else. Yet, if the company tried to define every element in detail, customers would face a huge questionnaire. Companies also must recognize that two customers can report being “highly
satisfied” for different reasons. One might be easily satisfied most of the time, whereas the other might be hard to please but was pleased on this occasion. Further, managers and salespeople can manipulate their ratings on customer satisfaction. They can be especially nice to customers just before the survey or try to exclude unhappy customers from being included in the survey. Finally, if customers know that the company will go out of its way to please customers, even if they are satisfied, some customers may express high dissatisfaction in order to receive more concessions.
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范文五:hnd商务沟通技巧案例
更多精品文请请注本人主请,可请喜洋洋档http://www.docin.com/lxn214237830;下请后请眉去掉可,将即
Tracking Customer Satisfaction
K. Douglas Hoffman
or many companies, customer satisfaction is both a goal and a major factor in F
company success. Tools for tracking and measuring customer satisfaction range from the primitive to the sophisticated. Companies use the following methods to measure how much customer satisfaction they are creating.
A customer-centered organization makes it easy for customers to make suggestions or complaints. Restaurants and hotels provide forms on which guests can check off their likes and dislikes. Hospitals place suggestion boxes in the corridors, supply comment cards to exiting patients, and employ patient advocates to solicit grievances. Some customer-centered companies, such as P&G, General Electric, and Whirlpool, set up customer hotlines with 800 numbers to make it easy for customers to inquire, suggest, or complain. Such systems not only help companies to act more quickly to resolve problems, they also provide companies with many good ideas for improved products and service.
Simply running complaint and suggestion
systems may not give the company a full
picture of customer satisfaction and
dissatisfaction. Studies show that one of every
four purchases results in consumer
dissatisfaction , but that less than 5 percent of
dissatisfied customers bother to complain—
most customers simply switch suppliers. As a
result, the company needlessly loses customers.
Responsive companies take direct measures
of customer satisfaction by conducting regular
surveys. They send questionnaires or make telephone calls to a sample of recent customers to find out how they feel about various aspects of the company’s
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performance. They also survey buyer’s views on competitor performance. Whirlpool surveys customer satisfaction on a massive scale, then acts on the results:When customers talk, Whirlpool listens. Each year the company mails its Standardized Appliance Measurement of Satisfaction (SAMS) survey to 180,000 households, asking people to rate all its appliance on dozens of attributes. When a competitor’s product rankers higher, Whirlpool engineers rip it apart to see why. The company [also] pays hundreds of consumers to fiddle with computer-simulated products at the company’s Usability Lab while engineers record the users’ reactions on videotape
A company can measure customer satisfaction in a number of ways. It can measure satisfaction directly by asking: “How satisfied are you with this product? Are you highly dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, or highly satisfied? ” Or it can ask respondents to rate how much they expected of certain attributes and how much they actually experienced. Finally, the company can ask respondents to list any problems they have had with the offer and to suggest improvements.
While collecting customer satisfaction data, companies often ask additional useful questions. They often measure the customer’s repurchase intention; this will usually be high if customer satisfaction is high. According to CEO John Young ate Hewlett-Packard, nine out of ten customers in H-P surveys who rank themselves as highly satisfied say they would definitely or probably buy from H-P again. The company also might ask about the customer’s likelihood or willingness to recommend the company and brand to other people. A strongly positive word-of-mouth rating suggests high customer satisfaction.
Another useful way of assessing customer satisfaction is to hire people to pose as buyers to report their experiences in buying the company’s and competitor’s products. These “ghost shoppers” can even present specific problems to test whether the company’s personnel handle difficult situations well. For example, ghost shoppers can complain about a restaurant’s food to see how the restaurant handles this complaint.
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Not only should companies hire ghost shoppers, but managers themselves should leave their offices from time to time and experience first-hand the treatment they receive as “customers.”
Companies should contact customers who have stopped buying, or those who have switched to a competitor, to learn why this happened. When IBM loses a customer, it mounts a thorough effort to learn how it failed: Was IBM’s price too high, its service poor, or its products substandard? Not only should the company conduct such exit
interviews, it should also monitor the customer loss rate. A rising loss rate indicates that the company is failing to satisfy its customers.
Customer satisfaction ratings are sometimes difficult to interpret. When customers rate their satisfaction with some element of the company’s performance, say delivery, they can vary greatly in how they define good delivery. It might mean early delivery, on-time delivery order completeness, or something else. Yet, if the company tried to define every element in detail, customers would face a huge questionnaire.Companies also must recognize that two customers can report being “highly satisfied” for different reasons. One might be easily satisfied most of the time, whereas the other might be hard to please but was pleased on this occasion. Further, managers and salespeople can manipulate their ratings on customer satisfaction. They can be especially nice to customers just before the survey or try to exclude unhappy customers from being included in the survey. Finally, if customers know that the company will go out of its way to please customers, even if they are satisfied, some customers may express high dissatisfaction in order to receive more concessions.