圣诞人
范文一：酒店叫醒服务用语
酒店叫醒服务用语
篇一:叫醒服务程序
标准运作程序
标准运作程序
篇二:酒店英语交流用语之叫醒服务
171(I'm going to Tianjln early tomorrow morning(
我明天一大早要去天津。
172(So I would like to request an early morning call(
因此我想让你们明天早上叫醒我。
173(At what time would you like us to call you tomorrow
morning, 您想让我们明天早上什么时候叫醒您,
174(But I have to be at the conference room of the Garden
Hotel in Tianjin by 10 o'clock(
但我是10点钟必须赶到天津花园宾馆会议室。
175(That means that I'll have to be on the road by 7
o'clock at the latest( 就是说我明天早晨最迟也要7点
钟上路。
176(In that case，I would like you to call me at 5?45,
那样的话，你们明早5点45分叫醒我好吗,
177(OK(So we will wake you up at 5?45 tomorrow morning(
好，那么我们明早5点45分叫醒您。
178(Will you do me a favour， Miss,
小姐，能帮个忙吗,
179(I wonder if your hotel has the morning call service(
不知道你们饭店是否有叫早服务。
180(Would you like a morning call,
您要叫醒服务吗,
181(I want to go to the Bund to enjoy the morning scenery
there( 我想到外滩去欣赏那儿的景色。
182(At what time do you want me to call you up，sir,
您要我什么时候叫醒您,
183(At 6 sharp tomorrow morning， please(
请在明早6点钟。
184(By phone(I don't want to disturb my neighbors(
电话叫醒，我不想吵醒邻居。
Dialogue A
(R,Receptionist G,Guest)
G:Good evening～This is Mr. Baldwin in room 303.
R:Good evening, Mr. Baldwin. What can I do for you,
G: I'm going to Tianjin early tomorrow morning. So I
would like to request an early morning call.
R:Yes, Mr. Baldwin, at what time would you like us to call you tomorrow morning,
G:Well, I'm not really sure. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel, would you,
R:I would give it three to three and a half hours.
G:That means that I'll have to be on the road by 7 o'clock atthe latest. R:That's right.
G:Well, in that case, I would like you to call me at 5?45,
R:OK. , so we will wake you up at 5?45 tomorrow morning.
Good night, Mr. Baldwin. Have a good sleep.
G:Good night.
Dialogue B
Mr Smith(B) asks the room attendant(A) how to have the
morning call service.
B:Will you do me a favour, Miss,
A:Certainly, sir.
B:This is my first visit to China. I wonder if your hotel has the morning call service(来自:WWw.cnBothWin.com 博威 范
文 网:酒店叫醒服务用语).
A:Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call,
B:Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn.
A:That's true. At what time do you want me to call you up, sir, B:At 6 sharp tomorrow morning, please.
A:What kind of call would you like, by phone or by knocking at the door, B: By phone. I don't want to disturb my neighbors.
A: Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you,
B:No. Thanks. Good night.
A:Good night, sir. Sleep well and have a pleasant dream.
Words and Expressions
request vt(请求，要求
conferenc n(会议
scenery n(风景，自然景色
Bund n(外滩(上海)
marvelous a(极好的，奇异的
poetic a(诗的，有诗意的
bustling a(喧闹的;活跃的
disturb vt(扰乱，使不安;打乱
篇三:酒店客房服务日常用语
客房服务日常用语
Edited and Illudtrared by the P&T Dept .of the Golden
Gulf Hotel
Housekeeping Useful Conversations
Recognizing the Guests 迎客入住
Making up Rooms整理房间
Laundry Service 洗衣服务
Room Service 送餐服务
Maintenance 维修服务
Tuen—down Service 夜床服务
Tending the Patient 病客服务
Baby-sitting Service 托婴服务
Replenishing the Mini-bar 补充饮料
Morning Call Service 叫醒服务
Bidding Farewell Guests 送走客人
Useful Expressions日常用语
Provided by the Room Division Dept .of the Golden Gulf
Hotel in November 1996.
第二 Part Recognizing the Guests 欢迎入住
情景:客人走出电梯后，楼层服务员趋前迎候。
要求:面带微笑，站姿文雅，目光亲切，热切温暖地面对
客人。
1、早上(下午，晚上)好，先生(女士)～欢迎Good moming (afternoon , evening ),sir (madam)
到我们酒店～ Welcome to our hotel .
2、欢迎到......楼，我是楼层服务员，如有服务要Welcome
to the ......floor , I’m the floor attendant,
求，请随时吩咐。 just let me know if there is anything I can
do for you.
3、请让我带您到房间去。 Let me show you your room .
4、希望您在我们酒店过得愉快～ I hope you will enjoy your stay with us . (如有可能，应向客人介绍房间设施和服务
项目)
第三
Part ll, Making up the Room 整理房间
情景:服务员推着工作车到客房门前，按铃、敲门。
要求:面带微笑，首先询问，征求客人同意后在进行，要
尊重客人的生活习惯。操作时动作规范、迅速。
1、早上好，先生～请问现在整理房间方便吗, Good
morning , sir , May I clean your room now ?
2、您要我什么时候来给您打扫房间呢,When would you
like me to clean your room sir ?
3、您什么时候方便呢, What time would it be convenient
for you ?
4、很抱歉，先生～我整理完这间就去整理您I’m sorry , sir ,I will clean your room as soon
的房间。 as I finish this one .
第四
Part lll ,洗衣服务
情景:服务中心Call 楼层服员，或客人直接告知其收客
衣。
要求:服务员在收客衣时，一定首先要详细问清客人要求
的服务种类及送回时间，并解 清楚一 般或快洗服务的收、
送时间以及收费标准等事宜，同时留意洗衣单上所标明的各
项是否 按要求填写清楚，如对加急客衣或超过收洗时间的
处理规等。若客人有特殊要求者，应 先通知服务中心，由
其与洗涤部取得联系后，方可答复客人。
1、早上好，先生～您有衣服要洗吗,Good morning , sir , Have you any laundry ?
2、您的衣服要求在什么时候送回呢,What time would you want your laundry back ,
sir ?
3、您要加急，还是一般洗衣服务呢,Would you like express
service or regular
service ?
4、我们加收50%的快洗服务费，但4小时便可 We change 50% more for express service ,
送回。 but it only take four hours.
5、很抱歉，先生～现在已经超过了一般服务收 It’s past
the time of regular service, I’m afraid
洗的时间，如果您想在当天送回，请使用快 you have to make it express service if you want
洗服务。 them to be sent for you today .
6、请填好洗衣单。 Please sing the laundry list .
第五
Part 1V.送餐服务
情景:客人问及房间送餐服务或提出在房间用餐事宜。
要求:主动推销、及时经服务中心与送餐部取得联系;同
时，落实其完成情况及收集来反馈信
息。
1、早上好，先生～我能帮您做点什么吗, Good
morning ,sir ,Can I help you ?
2、您想在房间用餐吗, Would you want me to provides the room service for you ?
3、敝店提供尚好之送餐服务。 Our hotel provides very
good room service.
4、这是您的挂门餐牌，请在上面将您要点的 this is your door knob ment , just tick off the
菜品打上勾并填好用餐时间，在就寝之前items you would like to have for your breake
挂在门外之把手上，或直接跟服务中心联系。fast ,then write down the suitable time of sending
and hang it outside your door before you go to
bed ,or contact with the service Center .
第六
Part V Maintenance 维修服务
情景:客人告知服务员房间出现故障。
要求:首先，城挚向客人表示歉意，然后及时告知服务中
心，与工程部联系，派员维修;并落
实其完成情况。
1、先生，您好～您的房间怎么啦, What’s wrong with your room , sir ?
2、很抱歉给您带来不便。 We apologize for the inconvenience .
3、很抱歉，先生～我马上通知维修工(电工) I’m sorry
about that , I will call the repairman
去处理。(electrician) to your room right away , sir .
第七
Part VI, 夜床服务
情景:夜班服务员推着工作车到客房门口，按门铃，敲
门。
要求:面带微笑，尊重客人;动作规范、迅速。
1、晚上好，先生～请问我现在可以给您提供开 Good
evening , sir ,May I do the turn-down
夜床服务吗,service for you now ?
2、先生，天将黑了，请问我可否为您将窗帘拉It’s getting dark , would you like me to draw
上，开启房灯,the curtain and turn on the light for you , sir?
3、祝您今晚过得愉快，晚安～ Have a very pleasant evening , Good night !
第八
Part VII 病客服务
情景:客人告知患病，或觉察客人身体不适。
要求:表现出细心，体贴，主动询问客人病情，征求客人
是否需要通知服务中心请医生看病的
意见。
1、哦～先生，我听说您感到不适甚为担心。 I’m sorry to hear that you are not feeling well.
您怎么啦(语气惊诧，表示同情), what’s the matter with
you , sir ?
2、您认为我有必要请一位医生到房间来看您， Do you think it necessary for me to send the
好吗,doctor for you ?
3、如有何需求，请及时跟服务中心联系。希 Please contact with our service center if there
望您好好休息，祝您早日康复。 is any request and take a good rest . I hope you
will get well soon .
第九
Part Vlll, Baby-sitting Serivice 托婴服务
情景:客人要求提供托婴服务，并就此询问服务员
要求:主动、热情推销酒店托婴服务，并及时与服务中心
取得联系。
1、我店客房部可提供出色的托婴服务。 The
Housekeeping Dept .of our hotel can
provides very good baby-sitting service.
2、服务中心的兼职保姆均受过良好的培训， The sitters are well-educated and reliable .
忠实可靠，且在照顾婴儿方面颇有经验。 They have wide experience in babsitting.
It’s run by our Service Center .
第十
Part I X.补充饮料
情景:补充日常消耗饮料，或客人要求补充饮料。
要求:面带微笑，主动询问、征求客人意见;若客人需补
充饮料，应及时请服务中心与酒水员
取得联系。
1、先生，您好～请问可以给您的房间补充Good
afternoon( evening ), sir ,May I restock
饮料吗, the mini-bar for your room ?
2、您需要何种饮料呢, What kinds of drinks do you like ?
3、好的，我马上送来。 All right , I will send it to your room
quickly.
第十一
Part X,叫醒服务
情景:客人要求提供叫醒服务，或觉察客人在类似需求
时。
要求:热情、主动询问客人，并及时告知服务中心主班，
然后答复客人。
1、我店可提供叫醒服务，您要在几点钟被Our hotel
provides the morning call service .
叫醒, what time do you want me to call you up ?
2、您要叫醒服务吗,Would you like a morning call ?
3、您要电话叫醒还是敲门叫醒, What kind of call would you like , by phone or
by knocing at the door ?
第十二
Part X 1 送走客人
情景:客人提着行李走出房间，或获知客人将退房。
要求:主动、热情送客人至梯口，给客人留下最后的美好
印象。
1、早上好，先生～您要退房吗, Good morning , sir , Are you going to check-out
范文二：酒店英语交流用语之叫醒服务
171．I'm going to Tianjln early tomorrow morning．
我明天一大早要去天津。
172．So I would like to request an early morning call．
因此我想让你们明天早上叫醒我。
173．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？
174．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．
但我是10点钟必须赶到天津花园宾馆会议室。
175．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。
176．In that case，I would like you to call me at 5∶45？
那样的话，你们明早5点45分叫醒我好吗？
177．OK．So we will wake you up at 5∶45 tomorrow morning．
好，那么我们明早5点45分叫醒您。
178．Will you do me a favour， Miss？
小姐，能帮个忙吗？
179．I wonder if your hotel has the morning call service．
不知道你们饭店是否有叫早服务。
180．Would you like a morning call？
您要叫醒服务吗？
181．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
182．At what time do you want me to call you up，sir？
您要我什么时候叫醒您？
183．At 6 sharp tomorrow morning， please．
请在明早6点钟。
184．By phone．I don't want to disturb my neighbors．
电话叫醒，我不想吵醒邻居。
Dialogue A
（R＝Receptionist G＝Guest）
G：Good evening！This is Mr. Baldwin in room 303.
R：Good evening, Mr. Baldwin. What can I do for you？
G： I'm going to Tianjin early tomorrow morning. So I would like to request an early morning call.
R：Yes, Mr. Baldwin, at what time would you like us to call you tomorrow morning？
G：Well, I'm not really sure. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel, would you？
R：I would give it three to three and a half hours.
G：That means that I'll have to be on the road by 7 o'clock atthe latest. R：That's right.
G：Well, in that case, I would like you to call me at 5∶45？
R：OK. , so we will wake you up at 5∶45 tomorrow morning. Good night, Mr. Baldwin. Have a good sleep.
G：Good night.
Dialogue B
Mr Smith（B） asks the room attendant（A） how to have the morning call service.
B：Will you do me a favour, Miss？
A：Certainly, sir.
B：This is my first visit to China. I wonder if your hotel has the morning call service.
A：Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call？
B：Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn.
A：That's true. At what time do you want me to call you up, sir？ B：At 6 sharp tomorrow morning, please.
A：What kind of call would you like, by phone or by knocking at the door？ B： By phone. I don't want to disturb my neighbors.
A： Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you？
B：No. Thanks. Good night.
A：Good night, sir. Sleep well and have a pleasant dream.
Words and Expressions
request vt．请求，要求
conferenc n．会议
scenery n．风景，自然景色
Bund n．外滩（上海）
marvelous a．极好的，奇异的
poetic a．诗的，有诗意的
bustling a．喧闹的；活跃的
disturb vt．扰乱，使不安；打乱
范文三：叫醒服务流程
叫醒服务流程
1、目的:制定“叫醒”服务流程，为住店客人提供一流的标准化服务。
2、适用范围:总台、客房中心。
3、责任人:大堂副理、总台领班和当班服务员、客房中心领班及当班服务员。
4、具体规定
4-1、零星叫醒:
4-1-,记清客人房号、叫醒时间，并复述一遍，签上工号。
4-1-,检查所要求的叫醒按时间顺序填写在叫醒表上。
4-1-,夜班将所受理的叫醒按时间顺序填写在叫醒表上。
4-1-,电脑中有叫醒程序的，将叫醒准确地输入机器并检查。
4-1-,发现未叫、漏叫，没有打印的立即打电话到客房了解情况并做好记录。
4-1-,发现没有回音的立即通知客房中心并记下被通知人的姓名、通知时间。
4-1-,每日在同一时间叫醒的客人的房号及时间要登记在白板上并交班说明，由中班抄在叫醒本上。
4-1-,当每日叫醒要求取消时，及时将白板上的登记除去，并在交班本上注明。
4-2、团队叫醒:
4-2-,请客人在服务台登记。
4-2-,根据团队叫醒登记表，将相应的团队分房表找出核对后夹在一起，注意日期、名称、代号。
4-2-,如有不清楚的及时与服务台联系。
4-2-,夜班在输入团队叫醒前，将团队表上的房号加以核对，保证其准确无误。
4-2-,夜班核查团队叫醒登记和团队用房表。
4-2-,按要求将团队叫醒输入机器。
4-2-,检查团队叫醒情况，保证无漏、无误。
4-2-,前台送来要求马上叫醒的团队，应以最快的速度叫醒客人，必要时可人工叫醒，并记录清楚，以备检查。
4-2-,如发现未叫的按零星叫醒程序处理。
范文四：叫醒服务程序
目的 Objective ：
协助总机及时准确地为客人提供叫醒服务，确保客人的服务要求。
程序 Procedures ：
1、楼层服务员及客房中心在接收到客人叫醒要求时记录下来；
2、及时通知总机，并记录下总机接收人的姓名；
3、配合总机准时用电话叫醒客人，如房内无人接听，每隔3——5分钟叫醒一次，三次无人接听，楼层服
务员进行敲门叫醒，若团队客人较多，应报告大堂副理或值班经理，由其组织人员及时叫醒客人。 服务标准：
1、要求服务员态度好、服务准确无差错；
2、客房部在总机提供此项服务时予以适当协助。
福建省三明市沙阳乐园
电话：（86-598）5888888 传真：（86-598）5899999
范文五：叫醒服务流程
客房服务中心
叫醒服务流程
一.接到叫醒服务要求
1.接听客人的接听电话要问清楚并记录内容～房间号码和叫醒时间。 2.重复叫醒时间～并祝客人晚安～或者睡个好觉。
3.认真填写叫醒表～内容包括房间号码.具体时间.接受人。接收时间。 二.设定 定时钟
1.在定时钟上确定叫醒时间。
2.定时叫醒客人。
三.叫醒客人
1.致电房间～客人接听后应讲～早上好或者中午晚上好～贵宾现在是早上～中午～晚上～你的叫醒时间到了～祝你愉快谢谢再见。
2.核对叫醒记录～并做好记录以免出错。
四.接待人员受理叫醒服务时应十分慎重～应为叫醒服务的失误～可能会给客人带来不可拟补的损失～另外没有人乐意在熟睡中被人打扰～因此接待人员在受理叫醒服务时应注意。
1.接受叫醒服务时～问清房间号码～与时间～重复一遍给客人～保证叫醒事件准确无误。
2.人工叫醒时如无人应答～5分钟后再叫醒一次～如果仍然没有应答～及时通知客房服务人员～查明原因。
3.同意房间有两次叫醒服务的～应在第一次叫醒过后～备注下一次的叫醒时间。以免遗忘。
4.在叫醒客人后～尽量称呼客人的姓名～并注意使用礼貌用语～规范用语。
